In this webinar hosted by the ESPC conference, our MVP Ståle Hansen shares his insights into Copilot Analytics, how to get started with Viva Insights and what do look for when measuring Copilot success.
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Measuring Microsoft 365 Copilot Success with Viva Insights
Welcome & Introduction
(00:00:00 – 00:02:35)
Sean:
Hello, good morning, good afternoon, and good evening—wherever you might be.
Today, I’m joined by Ståle Hansen, MVP, who will cover measuring Microsoft 365 Copilot success with Viva Insights.
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- Agents, Agents, Agents: Best Practices from the Trenches
- Thursday, April 10 at 3:00 PM CEST
This webinar will be recorded and added to the Resource Center.
Session Kickoff & Background
(00:02:35 – 00:06:17)
Ståle Hansen:
I’m the CEO and Principal Cloud Architect at CloudWay and a Digital Wellbeing Coach.
My focus is productivity—especially Microsoft Teams, Copilot, and adoption.
Organizations are asking:
- Are people actually using Copilot?
- Are they succeeding with it?
- How do we drive sustainable adoption?
- How do we measure maturity?
The answer: a structured, data-driven approach grounded in change management.
Why Viva Insights Is Critical
(00:06:17 – 00:09:46)
Ståle Hansen:
Without Viva Insights, deploying Copilot is like throwing darts in the dark.
With Viva Insights Premium, you can:
- Measure adoption at department level
- Track trends instead of individuals
- Compare Copilot users vs non-users
- Understand behavioral change over time
You need at least 50 Copilot licenses to unlock full Premium insights.
What Copilot Analytics Really Is
(00:09:46 – 00:15:54)
Ståle Hansen:
Copilot Analytics is not one report—it’s multiple surfaces:
- Microsoft 365 Admin Center
- Adoption Score (AI assistance)
- Usage reports
- Viva Insights Premium (Dashboard & Power BI)
The Copilot Dashboard lets you:
- Track actions, not just users
- Filter by organizational attributes
- Delegate access to adoption leads
- Monitor trends over time
Key Reports to Focus On
(00:54:44 – 00:59:14)
Ståle Hansen:
Everything boils down to three views:
- Usage trends over time
- Depth of usage across apps
- Employee sentiment
Beyond Copilot, Viva Insights measures:
- Meeting hours
- After-hours collaboration
- Uninterrupted focus time
Closing Remarks
(00:59:14 – 01:00:54)
Ståle Hansen:
Once configured, Viva Insights becomes one of the most powerful tools for measuring Copilot adoption.
Sean:
Thank you, Ståle, for a fantastic session—and thanks to everyone who joined us today.