Commsverse 2026
June 24 - June 25
Join our MVPs Merethe, Ståle, Ville, and Nikki at Commsverse 2026, where they will share expert insights on AI risk evaluation, Copilot success measurement, and M365 adoption analytics. Commsverse is a conference focused on unified communications, collaboration, contact centers, and AI, bringing together real-world insights around Microsoft Teams and the wider Microsoft 365 ecosystem, designed for IT, UC, CX, and business leaders who want practical guidance, honest conversations, and forward-looking perspectives. Sign up today!
Most organizations are testing Copilot, and some manage to transform how work actually happens and optimize the Copilot journey. In this session, we introduce you to Microsoft’s Frontier Firm concept and reveal how CloudWay’s Frontier Firm Maturity Model (levels 100–500) helps organizations move from “AI experiments” to true human–agent teamwork.
Evaluating AI Risk with Microsoft’s Security Dashboard for AI
with Nikki and Ståle
As AI adoption accelerates, organisations need clear visibility into AI risks. MVPs Nikki Chapple and Ståle Hansen share frontline experience helping organisations assess GenAI risk by understanding how data is stored, defining acceptable risk, and identifying and securing the GenAI tools in use. They will demonstrate how to use the Microsoft Security Dashboard for AI to help leaders understand and address the AI risk in their organization. You will learn how:
– How the dashboard discovers and inventories AI assets.
– How identity, data, and threat signals combine into a unified risk picture.
– How AI interaction data is logged, stored, and surfaced for governance and compliance.
– How to use dashboard insights to strengthen controls and prevent oversharing to AI apps.
Attendees will leave with a clearer understanding of how AI tools work and how the Microsoft Security Dashboard for AI can support effective AI risk assessments and governance.
How you measure M365 adoption like a Pro with Ville
For many years, we’ve said that ‘data is the new gold’, so let me show you how to tap into some of that precious data on M365 usage and more from the Graph API, all done inside Microsoft Fabric. Getting started is not hard, as you’ll see in this session, and getting to a fully functional Power BI report, embedded in Teams, doesn’t need to take months or weeks.
Measuring Copilot Success with Copilot Analytics with Ståle
Ståle Hansen loves how Copilot Analytics helps measure actual usage and success for the whole organization and departments — and not just number of active users. The Copilot Dashboard has gone from a nice-to-have to a powerful tool to measure actual usage. In this session, he will cover
– How to measure objective and subjective feedback in the same report
– How to drive intentional use with Copilot and measure the success of the training
Ståle Hansen is a Copilot MVP and has spent the past four years investigating how to measure successful Copilot ROI, and will share those findings in this session
About Commsverse 2026
Commsverse 2026 takes place on 24–25 June at Mercedes-Benz World in the UK, bringing together the Microsoft Teams, Copilot, Loop and Dynamics 365 Customer Service community for two days of practical, real-world learning. Read more