Ben Lee

Ben Lee is a Senior Cloud Architect at CloudWay and a Unified Communications and Collaboration specialist working with Microsoft Team and Microsoft 365. In 2023, he was awarded as MVP M365 Apps and Services. He has spent most of his career working with the Microsoft stack of technologies and for the last 12 or so years has had a particular passion for communications tools that started with Office Communication Server.

As these tools and products have improved and evolved over the years he has worked across most of the Office 365 stack but has maintained a particular focus on Teams and has helped many organisations understand and plan their strategies to deploy and maximise their investments in these technologies. As well as being good at hands on technical deployments and troubleshooting, Ben is good at digging into and truly understanding both a business’s current issues and future requirements to then help create suitable technical strategies to meet and exceed these targets.

“I really like helping solve complex IT issues with streamlined technology solutions”- Ben Lee

He has been heavily involved in the Microsoft User Group community, including running the Evolve conference and speaking at other events such as Commsverse. More recently Ben has written a study guide for Sybex on how to study for and pass the Microsoft MS-700 Teams Administrator exam. Ben has also recently become a Microsoft Certified Trainer (MCT). He is part of the author team of the monthly updated book, Office 365 for IT Pros, where his chapter is about Teams Voice.


Current Events

There are no upcoming events.
  • South Coast Summit 2023

    at Farnborough International Conference CentreOctober 13 - October 14

    Join our MVPs, Nikki Chapple and Ben Lee for two days of learning with focus on The Microsoft Stack. South Coast Summit is an in-person event with spe...

  • Commsverse in association with Viva Explorers

    at Mercedes Benz WorldJune 21 - June 22

    Commsverse was created as the event team was tired of going to mainstream events and being force-fed sales pitches disguised as technical sessions. Th...

  • Image of Comms vNext; Ben Lee and Alexander Holmeset in Cloudway

    Comms vNext

    at Renaissance Denver Central Park Hotel, 3801 Quebec St, Denver COApril 25 - April 26

    Comms vNext is an independent, Community-led event, created and fashioned with the Community in mind. Comms vNext focuses on the Microsoft Teams ecosy...

Ben's content

  • Busy on Busy in Microsoft Teams
    by Ben Lee on 06/01/2023 at 16:59

    What is Busy on Busy in Microsoft Teams? Busy on Busy (sometimes written as busy-on-busy) is the name given to the feature in Microsoft Teams, where second incoming calls can be automatically rejected when a user is already in a call or meeting. Busy on Busy settings control if the client displays […]

  • Reactions in Microsoft Teams
    by Ben Lee on 09/12/2022 at 14:21

    In Microsoft Teams, a reaction is a way for users to respond quickly to a message with an emoji. This allows users to express their emotions or thoughts about a specific message without having to type out a response. Here we look at reactions and how to choose custom ones.

  • Viva Sales shows amazing cross 365 working
    by Ben Lee on 16/06/2022 at 10:46

    CRM systems aren’t really my bag, but having spent the last year or so needing to be more familiar with SalesForce than I cared for (not a requirement in my new position!) I can sympathise with having information split across different systems. It is very common for CRMs to have things like email […]

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