Adoption & Continuous Improvement
Keep momentum after launch with a repeatable adoption cadenceÂ
The challenge
Momentum slows after launch
Initial interest fades when adoption is not actively supported.
Users revert to old habits
People fall back to familiar ways of working without reinforcement.
New capabilities lose impact
Copilot and Viva improvements do not always translate into sustained outcomes.
What we do
We provide a repeatable adoption cadence that helps change stick. We bring together champions, communications, training, office hours, metrics, and continuous optimisation so adoption becomes a rhythm, not a one-off activity.
Set the adoption cadence
Define the rhythm for campaigns, training, and support.
Activate champions
Equip advocates to support change across teams.
Run enablement activities
Deliver office hours, training, and targeted communications.
Track adoption metrics
Measure usage, confidence, questions, and progress.
Improve each cycle
Use insights to refine campaigns and maintain momentum.
You get
Typical outcomes
Champions
A network of advocates supporting adoption across teams.
Sustained scenario adoption
Teams continue applying new ways of working over time.
Office hours
Regular sessions for questions, guidance, and practical support.
Increased confidence
Users feel more capable, supported, and ready to adopt change.
Campaigns
Targeted communications that reinforce key behaviours.
Visible quarterly improvements
Leaders can see measurable progress each quarter.
Training
Practical enablement for users, champions, and teams.
Visible improvements each cycle
Every cycle creates clear learning and improvement.
Metrics
A clear view of usage, confidence, and adoption progress.
Fewer repeat questions (IT Support Cases)
Common support questions reduce as guidance improves.
Improvement backlog
A prioritised list of actions for each adoption cycle.
Clear next-cycle focus
The next adoption cycle is guided by the highest-value actions.
Ideal for
Customers wanting sustained behaviour change
For organisations focused on outcomes, not one-off training.
Organisations with limited adoption capacity
For teams needing structure and support to keep adoption moving.
Leaders focused on long-term value
For leaders who want impact beyond launch-only success.
Improve adoption with actionable insights
Microsoft Viva Insights Pilot
Viva Insights PoCPrepare your organization to use Viva Insights for better work habits and focus.
- Identify productivity insights
- Plan a structured pilot
Ready to improve how your teams work?
