Adoption & Continuous Improvement
An adoption rhythm that turns Microsoft 365 and Copilot launches into lasting habits.
Rollouts create interest; rhythm creates habits. CloudWay runs adoption of Microsoft 365, Teams, Viva, and Copilot as an ongoing cadence of 8 to 12 week cycles, combining a champion network, training, campaigns, and metrics, so new ways of working stick after the launch energy fades.Â
The challenge
Momentum slows after launch
Initial interest fades when adoption is not actively supported.
Users revert to old habits
People fall back to familiar ways of working without reinforcement.
New capabilities lose impact
Copilot and Viva improvements do not always translate into sustained outcomes.
What we do
CloudWay establishes an adoption rhythm your organisation can maintain. We define the cadence for campaigns, training, and support, activate a champion network across your teams, and run enablement activities such as office hours and targeted communications. We track adoption metrics like usage, confidence, and support questions, and use each cycle’s insights to sharpen the next, so adoption becomes continuous improvement rather than a project with an end date.Â
Set the adoption cadence
Define the rhythm for campaigns, training, and support.
Activate champions
Equip advocates to support change across teams.
Run enablement activities
Deliver office hours, training, and targeted communications.
Track adoption metrics
Measure usage, confidence, questions, and progress.
Improve each cycle
Use insights to refine campaigns and maintain momentum.
You get
Typical outcomes
Champions
You get a trained champion network that supports colleagues locally, scaling adoption far beyond what a central team can reach.
Sustained scenario adoption
New ways of working survive well past the launch quarter.
Office hours
You get recurring office hours where users get unstuck while the questions are still small.
Increased confidence
Users stop wondering whether they are doing it right.
Campaigns
You get targeted adoption campaigns timed to each cycle’s focus scenarios.
Visible improvements each cycle
Every 8 to 12 week cycle ends with documented, visible improvement.
Training
You get role-based training built around real tasks, not feature tours.
Fewer repeat questions
IT support sees fewer repeat questions as habits settle.
Metrics
You get an adoption dashboard tracking usage, confidence, and support volume, so leaders see measurable progress every cycle.
Improvement backlog
You get a prioritised improvement backlog that carries each cycle’s lessons into the next.
Ideal for
Customers wanting sustained behaviour change
For organisations focused on outcomes, not one-off training.
Organisations with limited adoption capacity
For teams needing structure and support to keep adoption moving.
Leaders focused on long-term value
For leaders who want impact beyond launch-only success.
Improve adoption with actionable insights
Microsoft Viva Insights Pilot
Viva Insights PoCPrepare your organization to use Viva Insights for better work habits and focus.
- Identify productivity insights
- Plan a structured pilot
Why CloudWay
The consultants behind CloudWay’s collaboration and adoption services include seven Microsoft MVPs, and the working method is knowledge transfer: champions trained, owners enabled, playbooks handed over, so the new ways of working belong to your organisation, not to a consultant. Ruter and Modum Kommune describe the results in their own words on the customer stories page.Â
Ready to improve how your teams work?
