Modern Internal Communications
Reach every employee with one channel strategy and a Viva-based communications hub.
Employees missing key messages is rarely a writing problem; it is a channel problem. CloudWay designs modern internal communications for Microsoft 365: a channel strategy with a clear purpose and audience for each channel, a Viva Connections-based communications hub, and the editorial governance that keeps it all running. A typical engagement takes 4 to 8 weeks from strategy to launched hub.Â
The challenge
Missed key messages
Important updates get lost across too many places.
Overlapping channels
Teams are unsure where to publish or find information.
Low engagement and reach
Comms teams struggle to reach and engage employees.
What we do
CloudWay helps you build one coherent internal communications experience on the Microsoft 365 platform. We start by mapping your current channels, define a channel strategy with a clear purpose and audience for each channel, and then design and launch a Viva Connections-based communications hub. Finally, we establish editorial governance and a publishing rhythm your team can run without us.Â
Review current channels
Map where communications happen today.
Define channel strategy
Clarify each channel’s purpose and audience.
Design the Viva-based hub
Create one place for news and resources.
Set editorial governance
Define ownership, workflows, and publishing rhythm.
Launch and improve
Measure engagement and refine what works.
You get
Typical outcomes
Channel strategy
You get a documented channel strategy that defines what to publish, where, and for which audience across Teams, SharePoint, and Viva.
Improved reach
Key messages reach the people they are meant for, measurably.
Governance
You get editorial governance with clear roles and publishing rules, so ownership of every channel is settled once instead of debated weekly.
Clearer ownership
Every channel has an owner and a defined purpose.
Viva-based hub launch
You get a Viva Connections communications hub designed, built, and launched as the single front door to internal news.
Repeatable communications delivery
Communications become a repeatable operation rather than weekly improvisation.
Editorial workflow
You get an editorial workflow and publishing rhythm your communications team can run without consultant support.
Ideal for
Management teams needing consistent reach
For leaders who need important messages to reach everyone.
Comms and HR teams with fragmented channels
For teams managing too many channels with uneven engagement.
Organisations with inconsistent publishing
For organisations needing clearer ownership and rhythm.
Start faster with Microsoft Marketplace
Internal Communications Ecosystem
Communications strategyView on MarketplaceStructure your internal communications ecosystem across Microsoft Teams, SharePoint, and Viva.
- Map current tools and channels
- Define ownership and governance
Enable Frontline Workers with M365 & Viva
Frontline experienceView on MarketplaceExplore how Microsoft 365 and Viva can support, connect, and engage frontline workers.
- Improve frontline communication
- Align HR, IT, and business teams
Move into Viva Engage
Viva Engage PoCView on MarketplaceBuild a business case and plan for moving internal communities into Viva Engage.
- Plan community migration
- Define engagement opportunities
Microsoft Viva Engage Workshop
Employee engagementView on MarketplaceDiscover how Viva Engage, Amplify, and Connections can elevate employee engagement.
- Explore Viva engagement tools
- Improve communication and culture
Why CloudWay
The consultants behind CloudWay’s collaboration and adoption services include seven Microsoft MVPs, and the working method is knowledge transfer: champions trained, owners enabled, playbooks handed over, so the new ways of working belong to your organisation, not to a consultant. Ruter and Modum Kommune describe the results in their own words on the customer stories page.Â
Ready to improve how your teams work?
